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 Other users than Admin can't see SplendidCRM menu on outlook
 
rskiredj
3 posts
Joined
4/30/2008

Other users than Admin can't see SplendidCRM menu on outlook
Posted: 01 May 08 2:29 PM

Other users than Admin can't see SplendidCRM menu on outlook

The admin installed SplendidCRM on workstation and can see the pluggin on outlook

But when the user logs in he cannot see it

Any idea what may causing this?

Thanks

support
1989 posts
1st
Joined
1/3/2006

Re: Other users than Admin can't see SplendidCRM menu on outlook
Posted: 01 May 08 3:35 PM

What version of Windows and what version of Outlook are you running?

Generally, you must be a local admin to install the plug-in, but once you run it as an admin, it should work as a regular user.  Have you tried to right click on the Outlook icon and select Run as Administrator?

 

rskiredj
3 posts
Joined
4/30/2008

Re: Other users than Admin can't see SplendidCRM menu on outlook
Posted: 19 Jun 08 5:57 PM

Windows XP

Outlook 2003

Any idea

support
1989 posts
1st
Joined
1/3/2006

Re: Other users than Admin can't see SplendidCRM menu on outlook
Posted: 19 Jun 08 9:19 PM

Have you tried to right click on Outlook and "Run as Administrator"?

Some users had Outlook running when installing the plug-in, which prevented the install from succeeding.  Try to exit everything, then reinstall the plug-in.

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