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 Extra Line Breaks
 
dave_rivers
1 posts
www.purolite.com
Joined
8/15/2007

Extra Line Breaks
Posted: 15 Aug 07 11:17 AM
Hello,

We are running Sugar CRM and using SplendidCRM Outlook pluggin to sync emails.

This has been working fine for some time now but a couple of the users have raised an issuse with me.

When they are viewing the emails in CRM it is not displayed nicely and there are extra line breaks everywhere, when I view the source I can see that there are additional </ br> tags where there should only be one.

I have saved the email out of outlook so I can view the source for that and I can confirm that these additional line breaks are only added in during the transportation / storage phases.

Has anyone got any ideas on how to resolve the issue I know it sounds petty but the users are pushing me for results.

Regards

Dave
support
2100 posts
1st
Joined
1/3/2006

Re: Extra Line Breaks
Posted: 15 Aug 07 11:36 AM

SugarCRM adds the BR tags so that the email would be readable.  Otherwise, the HTML rendering of a text-only email would look like a single paragraph.

The SplendidCRM plug-in does not modify the contents of the email, so there is not much we can do.

 

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