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 Archived E-mails Not linked to Account
 
srobinson
4 posts
http:\\www.rpstechnology.com
Joined
6/12/2007

Archived E-mails Not linked to Account
Posted: 12 Jun 07 9:35 PM Modified By srobinson  on 6/13/2007 8:18:44 AM)

When I archive e-mail from Outlook to Sugar and specifically link it to an account, it does not appear in the "History" panel for the account.  Upon digging deeper, it is properly setting the parent_type and parent_id field in emails but is not inserting a record in emails_accounts.

Version: 1.3.2542.37669

Sugar Professional 4.5.1d

support
2240 posts
1st
Joined
1/3/2006

Re: Archived E-mails Not linked to Account
Posted: 14 Jun 07 10:50 AM

This will take some research.

 

srobinson
4 posts
http:\\www.rpstechnology.com
Joined
6/12/2007

Re: Archived E-mails Not linked to Account
Posted: 14 Jun 07 4:47 PM

We just tried the Sugar Outlook Plugin and confirmed that it does enter a record into the emails_accounts table so that the e-mail shows up on the Account history when viewing in Sugar Pro 4.5.1d.  This must be related to the Sugar SOAP relationship functions.

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