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Re: Outlook Add Case - Select "Account Name" doesn't return all accounts

support

2240 posts

Joined
1/3/2006

Re: Outlook Add Case - Select "Account Name" doesn't return all accounts
Posted: 12 Mar 07 11:37 PM

The fix you suggest seems incorrect. This part of the code is applying ACL rules to only show records that are owned by the user.

Is it possible that the reason you are not seeing all the accounts is that you are assigned a rule that only allows you to see the accounts you own?

FyinsFlip

6 posts

www.fyinsflip.com

Joined
1/30/2007

Re: Outlook Add Case - Select "Account Name" doesn't return all accounts
Posted: 13 Mar 07 1:18 AM

Do the default permissions over ride admin permissions?

FyinsFlip

6 posts

www.fyinsflip.com

Joined
1/30/2007

Re: Outlook Add Case - Select "Account Name" doesn't return all accounts
Posted: 13 Mar 07 1:42 AM

Ok so this bug gets weirder and weirder by the minute.

If I don't assign an account to it my admin account can't see it.
If all the accounts are assigned to my admin account all users with permissions can see the accounts.

If I assign an account to another user - the results instantly get cut.

I really wish I could get this app to compile so I could step through this - but whatever it is, its very weird.

support

2240 posts

Joined
1/3/2006

Re: Outlook Add Case - Select "Account Name" doesn't return all accounts
Posted: 13 Mar 07 8:52 AM

The admin should ignore ACL rules.

support

2240 posts

Joined
1/3/2006

Re: Outlook Add Case - Select "Account Name" doesn't return all accounts
Posted: 13 Mar 07 8:54 AM

You should be able to debug the app from the SOAP side.

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Plug-in and Platform Forums

Outlook 2003 Plug-in

Outlook Add Cas...