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 SplendidCRM Menu Disappeared
 
dutchinusa
51 posts
Joined
5/24/2006
SplendidCRM Menu Disappeared
Posted: 23 Feb 07 2:53 PM

I have a client that says the SplendidCRM menu disappeared.  He installed the plugin today, was able to sync everything just fine.  But after rebooting his machine later in the day for something unrelated, the SplendidCRM Menu is no longer showing up within Outlook. 

The plugin was not list within outlook's disabled items list. 

Anyone see this?  Anyone have any ideas? 

Thanks in advance...
AllStoneTech
27 posts
Joined
9/22/2006
Re: SplendidCRM Menu Disappeared
Posted: 26 Feb 07 9:53 AM

Does the plug-in appear under "Tools/Options/Other tab/Advanced Options button/COM Add-Ins"?

What version of Outlook is your client using?  What version of Windows?

I'm sure you've tried rebooting again.  If that didn't work I'd uninstall and reinstall the plug-in. 

timlandrum
10 posts
Joined
12/19/2006
Re: SplendidCRM Menu Disappeared
Posted: 06 Mar 07 1:07 PM
I've had similar problems. On my computer, the Splendid plugin does not appear in Outlook if I open Outlook while my PDA is connected to the computer. If the PDA is not connected, the plugin functions perfectly. I have a Dell Axim and am running Windows XP w/ ActiveSync 4.2.0.

On one of my end user's laptops the plugin stopped showing up and I do not know why. He's not using anything that synchronizes with the computer. I've tried reinstalling the plugin, running the office runtime tools setup, rebooting, etc. but have had no luck.

Both computers are running Outlook 2K3 and both run XP. We are both using the version '1.3.2542.37671_Final' of the plugin. Neither my PC (which shows the plugin) or his laptop (which doesn't show the plugin) show the Splending Plugin in the COM Add-ins. Should something be showing up there?
support
2098 posts
1st
Joined
1/3/2006
Re: SplendidCRM Menu Disappeared
Posted: 06 Mar 07 2:51 PM

We are having a hard time duplicating this problem.  We can say that the SplendidCRM Plug-in should appear in the COM Add-ins.

 
jbranscome
2 posts
Joined
3/6/2007
Re: SplendidCRM Menu Disappeared
Posted: 12 Mar 07 3:46 PM

We have several users that experience this same problem. Plugin just disapears. We have uninstalled and reinstalled and still will not show back up.

The CRM plugin is installed on my PC and I don't see it as an option in the COM add-ins

 
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