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ForumForumMainstream Foru...Mainstream Foru...HelpHelpWhat happens if case has status "deleted" and mail for case arrives?What happens if case has status "deleted" and mail for case arrives?
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 5/9/2011 10:41 AM
 
IlRoberto
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Joined: 5/2/2011
Posts: 44

Hi,

If a Case has a status of deleted (i.e. table Cases has field Deleted set to "1" for that given record) and a mail arrives (from a monitored mailbox) that has this Case ID, will it then be "linked" to the deleted case or will a new case be created?

Best regards,

Robby
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 5/9/2011 10:49 PM
 
Support
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Joined: 1/3/2006
Posts: 3501

I do not believe that deleted cases will be assigned any new emails. We should be using the vwCASES view in the stored procedure that does the lookup.
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ForumForumMainstream Foru...Mainstream Foru...HelpHelpWhat happens if case has status "deleted" and mail for case arrives?What happens if case has status "deleted" and mail for case arrives?