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ForumForumMainstream Foru...Mainstream Foru...HelpHelpWhat happens if case has status "deleted" and mail for case arrives?What happens if case has status "deleted" and mail for case arrives?
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 5/9/2011 11:41 AM
 

Hi,

If a Case has a status of deleted (i.e. table Cases has field Deleted set to "1" for that given record) and a mail arrives (from a monitored mailbox) that has this Case ID, will it then be "linked" to the deleted case or will a new case be created?

Best regards,

Robby

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 5/9/2011 11:49 PM
 

I do not believe that deleted cases will be assigned any new emails. We should be using the vwCASES view in the stored procedure that does the lookup.

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ForumForumMainstream Foru...Mainstream Foru...HelpHelpWhat happens if case has status "deleted" and mail for case arrives?What happens if case has status "deleted" and mail for case arrives?