If a Case has a status of deleted (i.e. table Cases has field Deleted set to "1" for that given record) and a mail arrives (from a monitored mailbox) that has this Case ID, will it then be "linked" to the deleted case or will a new case be created?
I do not believe that deleted cases will be assigned any new emails. We should be using the vwCASES view in the stored procedure that does the lookup.
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