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Call Center Function

6/7/2012 11:18 PM

theres

Joined: 6/7/2012

Posts: 1

Call Center Function

Hi, I'm new to SplendidCRM, and am now exploring all of its features. One of the key function in our CRM operation is Call Center. We have already a in-house apps for call center which manage all call center operation including single click dialing, voice recording, etc. Can I customize SplendidCRM to adopt this needs? Or is there any ready add-ons such as the one for Zoho CRM called PhoneBridge described here: http://www.zoho.com/crm/call-center/ ?

Thanks in advance for any response.

6/9/2012 2:01 AM

Support

Joined: 1/3/2006

Posts: 3501

Re: Call Center Function

We do not have a phone bridge app. Must of the VOIP systems that our customers use have their own Windows app that will launch a URL when a call comes in and a browser plug-in that turns phone numbers in to call links.

We have a UnifiedSearch page that will search across a configurable list of modules and we have lookup pages in some of the key modules.

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