Thanks for a great product!

The following additional fields and functions would be very usefull in future versions of the case tracking module:

-Category
-Time estimated
-Time actual used, by department, customer, project, location, issue type
-Incomming e-mail --> case
-Who opened the case, who edited the case, who closed the case
-Autorespond e-mail on incomming/adding/edit/close case
-Show case number/id on summert lists as well
-Locations (a customer could have several sites/buildings/rooms)
-Add re-occuring cases such as do this thing once every month
-Separate dates for open, close and changes for tracking and reporting
-Tracking of who did what when with the case
-Allow external web access for customers to view that status of their cases
 as well as being able to add new cases
-Notify people on e-mail list based on type/category/account case is reported
-Simple FAQ and knowledgebase for common solutions to typical cases
-Generate online surveys and submit them to your target audience.
-Add attachements to cases
-Search cases by (Who submitted the issue, department that submitted the issue,
 To whom the issues were assigned, Projects, Issue types, Date opened and closed
 Location, office, business unit, Project categories
-Define hours of operation, i e business hours, out of office hours etc.
-Remiders via e-mail if case of specific type or category has not been closed
 in time or esacallation to manager/user if no action

/Hans