Hi,

I have SplendidCRM_Plug-in_for_Outlook_1.0.2436.2478_Final installed on Outlook 2003 SP2 on Windows XP SP2. I try to synchronize with splendidCRM Version 4.2.0 Build 1.2.2436.5039. When testing my connection ("Basic", whatever this means) to our splendidCRM server via Tools of the Outlook 2003 plugin, the test is ok. However when trying to syncronize e.g. contacts, the above error message displays. The complete error message is:

Thank you for explaining the two methods of authentication.

That the web server was restarted after Outlook connected can be excluded. In my case the web server is up since installation of splendidCRM. There is however another phenomenon that puzzles me and may contribute to get the right picture. Each time I start Outlook I go to the "splendidCRM Settings" within Outlook to check, if I can connect to our server. To do this, I simply press "Test" in the "Authentication Options". This will always fail the first time, i.e. without changing anything in the window. After retyping my password it will always succeed. In the case of failure I get the following message:

This means the password has not been stored. This behaviour can be repeated within one Outlook session as many times as I want. Each time I close the  "splendidCRM Settings" window, the password seems to be lost. Is this behaviour by design? 

Kind Regards, Wolfram

The hash code in my local xml-file and the hash code in USER_HASH are identical.

Regards, Wolfram