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 Re: Relationship between Cases and Email is not defined
 
support
2100 posts
1st
Joined
1/3/2006
Re: Relationship between Cases and Email is not defined
Posted: 12 Dec 07 8:45 PM
Whether an email is assigned to a case or a case is assigned to an email, it is the same stored procedure that gets called (spEMAILS_CASES_Update). We use two different views, depending on the location (vwEMAILS_CASES and vwCASES_EMAILS), but both use the same relationship table. Can you debug the SOAP call and confirm that the new code is working? It sounds like it is not.
ProjectThunder
7 posts
www.projectthunder.com
Joined
11/16/2007
Re: Relationship between Cases and Email is not defined
Posted: 13 Dec 07 7:49 PM

I added this to that SP you mentioned and it solved it.

update emails set PARENT_ID = @CASE_ID, PARENT_TYPE = 'Cases' where ID = @EMAIL_ID

 
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