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Nothing syncs - Outlook 2003

davidmckay

2 posts

Joined
4/27/2007

Nothing syncs - Outlook 2003
Posted: 08 Aug 07 4:08 PM

New install,

Splendid Plugin: SplendidCRM_Plug-in_for_Outlook_1.4.2727.3709_Final
Outlook 2003 11.6568.6568 SP2
Sugar 4.5 (infoathand 5.1.0)

No contacts in Outlook, connects just fine, returns this error on sync:

void SyncContracts(Boolean) Line 1761.
Client found response content type of 'text/html', but expected 'text/xml'.
The request failed with an empty response.
SessionID = cc7c4d9ac1267b1f2f94babe58e30edf

added on or two, it sends them or finds them no problem, sync fails with the same error.

When I try sync calendar, it returns this error:

Void SyncCalendar(Boolean) Line 2338
There is an error in XML document (1, 11600).
'.', hexadecimal value 0x00, is an invalid character. Line 1, position 11600.
SessionID = f607650e1cfcad699fe7ab8df7076f45.

Tried uninstalling and installing an earlier plugin, acheived a different error set, so went back to this version.

Suggestions?

support

2100 posts

Joined
1/3/2006

Re: Nothing syncs - Outlook 2003
Posted: 08 Aug 07 5:15 PM

This appears to be a problem with the SugarCRM code. We are not experts in PHP, so all we can do is refer to you the similar issue on the SugarCRM site:

http://www.sugarcrm.com/forums/showthread.php?t=20873&page=2&pp=10

davidmckay

2 posts

Joined
4/27/2007

Re: Nothing syncs - Outlook 2003
Posted: 09 Aug 07 1:52 PM

Applied the change, exact same error, and ran http:///soap.php?wsdl with absolutely no error. Doesn't this point to a plugin issue?

David

support

2100 posts

Joined
1/3/2006

Re: Nothing syncs - Outlook 2003
Posted: 09 Aug 07 3:50 PM

The problem is that the soap.php service is returning bad characters at the top of the file. Your web browser will ignore these bad characters, but any well-done application will rightfully complain.

We have tried to work-around the issue, but the best we could do is detect the problem and provide a message box.

There must be a PHP solution. Just search Google and I'm sure you will find it.

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Outlook 2003 Plug-in

Nothing syncs -...