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SplendidCRM Connection Error Outlook 2003

edwin10228

4 posts

Joined
7/16/2007

SplendidCRM Connection Error Outlook 2003
Posted: 16 Jul 07 11:38 AM

Hello-

I have a problem with SpledidCRM outlook 2003 client in that while trying to connect to the server i get this error:

"Boolean connect (Boolean)
Line 794. Failed to connect"

our sugarCRM site is a secure site (https://) but i don't think this is a problem since the plugin is working for other users.

Plug in installed on
Windows XP SP2
Office/Outlook 2003 SP2

Plug in: SplendidCRM_Plug-in_for_Outlook_1.3.2542.37671_Final

Any tips/help will be greatly appreciated.

support

2240 posts

Joined
1/3/2006

Re: SplendidCRM Connection Error Outlook 2003
Posted: 16 Jul 07 6:00 PM

Please download the latest version of our Plug-in. We have fixed a number connection issues in the current release.

edwin10228

4 posts

Joined
7/16/2007

Re: SplendidCRM Connection Error Outlook 2003
Posted: 17 Jul 07 10:27 AM Modified By edwin10228 on 7/17/2007 10:27:52 AM)

Thanks for the tip support! although this worked i dont think that was the problem either. We are using LDAP for authentication and for some reason the plug-in required the password to be reset and would not allow us to use the existing password. Thanks!

shunt

2 posts

Joined
7/18/2007

Re: SplendidCRM Connection Error Outlook 2003
Posted: 18 Jul 07 3:07 PM

Hi all,

I have just installed SplendidCRM and the outlook 2003 plug-in and get the following error whn trying to connect:

Boolean Connect() line 425.
The request failed with HTTP status 401: Access Denied

Any ideas? I have a presentation scheduled for Friday morning to demo this to my company.

Thanks in advance,
Scott

support

2240 posts

Joined
1/3/2006

Re: SplendidCRM Connection Error Outlook 2003
Posted: 18 Jul 07 4:08 PM

Access Denied means that the web server has not been configured to allow you access. Are you running SugarCRM or SplendidCRM?

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