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 Sync Contacs time out
 
josfaz
2 posts
Joined
4/16/2007

Sync Contacs time out
Posted: 16 Apr 07 9:57 AM

Hi there,

I have a problem with the plugin synchronazing contacts. When I try to synchornize it a pop up appears telling me:

Void SyncContacts(Boolean) line 1534

the operation has timed out

Calendar synchronizes without problems

We have 1790 contacts in sugar and Outlook contacts is empty
 
Do you know what can be happen?
 
Thanks for your support
support
2100 posts
1st
Joined
1/3/2006

Re: Sync Contacs time out
Posted: 17 Apr 07 9:18 AM
What version of the plug-in are you using and what version of the CRM are you using?
josfaz
2 posts
Joined
4/16/2007

Re: Sync Contacs time out
Posted: 07 May 07 9:52 AM
CRM version is Version 4.5.0i (Build 1241) and the plugin one is 1.0.2285.41090_Final
support
2100 posts
1st
Joined
1/3/2006

Re: Sync Contacs time out
Posted: 07 May 07 2:46 PM

Please try the current beta:

http://download.splendidcrm.com/SplendidCRM_Plug-in_for_Outlook_1.4.2634.36765_Beta.exe

 

support
2100 posts
1st
Joined
1/3/2006

Re: Sync Contacs time out
Posted: 15 May 07 12:04 AM

Our next build will make it easy to edit the timeout value, but you can edit the value manually.  First, exit Outlook so that the change you are about to make will not get over-written.  Locate the plug-in config file:

C:\Documents and Settings\[your login]\Application Data\SplendidCRM\SplendidCRM Plug-in for Outlook.xml

Edit the file using Notepad and change the Timeout value to 300.  This value is in seconds and we previously defaulted to 30 seconds.

 

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