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 Re: Outlook sync problem
 
support
2100 posts
1st
Joined
1/3/2006

Re: Outlook sync problem
Posted: 27 Aug 07 12:44 PM

When configuring the plug-in, does the test succeed when you used the Test button?  How long does the sync work before you get Session ID?  What is the exact text error message?

 

ohad_ezer
4 posts
www.youlicense.com
Joined
8/27/2007

Re: Outlook sync problem
Posted: 28 Aug 07 5:01 AM
The test fails most of the time. I managed to connect once with it. The error I'm getting is:

Boolean Connect line 425
Soap exception The server was unable to process request
The session ID is invalid

Soap.asmx line 529 and line 827


support
2100 posts
1st
Joined
1/3/2006

Re: Outlook sync problem
Posted: 28 Aug 07 8:28 AM

Can you login to the SplendidCRM app and check the SystemCheck.aspx page for errors.

Once you get the Test button to work, you should not see the invalid SessionID error for 20 minutes as it takes that long for the ASP.NET session to timeout.  If you see the SessionID earlier, then it suggests a different problem, possibly the web server restarting.

 

ohad_ezer
4 posts
www.youlicense.com
Joined
8/27/2007

Re: Outlook sync problem
Posted: 28 Aug 07 9:01 AM
Thanks for that.
Dunno what changes, but it seems to be working now.
So do I have to go to the web site and login prior to using the Outlook plugin?
support
2100 posts
1st
Joined
1/3/2006

Re: Outlook sync problem
Posted: 28 Aug 07 11:24 AM

If you are using Windows Authentication, then the answer is yes as we create the new user account the first time you visit the site.  If you are using SplendidCRM authentication, then you do not need to visit the site first because your account must be manually created.

 

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