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 Outlook Add Case - Select "Account Name" doesn't return all accounts
 
FyinsFlip
6 posts
www.fyinsflip.com
Joined
1/30/2007

Outlook Add Case - Select "Account Name" doesn't return all accounts
Posted: 12 Mar 07 12:52 AM
I could be mistaken - but I would think select "Account Name" should return all accounts and not just accounts assigned to me.  Am I correct on this and has a patch been issued? 
support
2101 posts
1st
Joined
1/3/2006

Re: Outlook Add Case - Select "Account Name" doesn't return all accounts
Posted: 12 Mar 07 12:54 PM

Is it showing only the accounts assigned to you, or only the accounts visible to you?  I'll have to dig deeper, but I would expect the account list displayed by the plug-in to match what you see when logged-in to the CRM.

 

FyinsFlip
6 posts
www.fyinsflip.com
Joined
1/30/2007

Re: Outlook Add Case - Select "Account Name" doesn't return all accounts
Posted: 12 Mar 07 4:09 PM

First off let me note that I am seeing this issue with an admin account.

I believe the error lies here (Soap.asmx.cs line 1204):

// my addition
// filtering code

Sql.AddParameter(cmd, "@DELETED", Math.Min(deleted, 1));
     if ( nACLACCESS == ACL_ACCESS.OWNER )
     {
      // 09/01/2006 Paul.  Notes do not have an ASSIGNED_USER_ID.
       if ( sTABLE_NAME != "NOTES" && sTABLE_NAME != "ACCOUNTS")
       Sql.AppendParameter(cmd, gUSER_ID, "ASSIGNED_USER_ID");
     }

Does this impact anything else - I'm going to try and recompie with this edit. 

FyinsFlip
6 posts
www.fyinsflip.com
Joined
1/30/2007

Re: Outlook Add Case - Select "Account Name" doesn't return all accounts
Posted: 12 Mar 07 6:01 PM
After spending way to much time trying to compile this app I am left with no conclusion and another error.

The base class includes the field 'btnSelectTeam', but its type (System.Web.UI.WebControls.Button) is not compatible with the type of control (System.Web.UI.HtmlControls.HtmlInputButton). C:\inetpub\wwwroot\SplendidCRM1_2\Users\Teams.ascx 1
support
2101 posts
1st
Joined
1/3/2006

Re: Outlook Add Case - Select "Account Name" doesn't return all accounts
Posted: 12 Mar 07 11:35 PM

You need to get the latest version of Teams.ascx.cs and recompile the project.  btnSelectTeam should be defined as an HtmlInputButton and not as a Button.

 

 

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