Thursday, September 09, 2010 ..:: Forums ::.. Register  Login
 Forums Minimize
 
ForumForumMainstream Foru...Mainstream Foru...HelpHelpCampaign Menu Options missing?Campaign Menu Options missing?
Previous Previous
 
Next Next
New Post
 6/24/2010 3:52 PM
 

The problem is that there are so many security settings and our customers rarely tell us everything that they have configured. Just being told the problem is not sufficient to determine the solution. For example, if you have disabled the Campaigns module all together, then the roles setting will not be useful. The same is true when securing a Windows server.

I made the debugging comment because the problem could likely be fully discovered with 10 minutes of debugging. Without debugging, it can take significantly longer using trial and error.

So if you are not going to debug, then have you tried to remove the roles from the individual and see if that restores the functions? Please remember that you will need to log out each time you make a security change.

New Post
 6/24/2010 9:58 PM
 

To answer your questions / comments. I am not going to start debugging the system, I don't have time to learn your source code, I would just expect software such as this to work. You comment about customers rarely telling you everything, all good support staff know this, and accpet this, and know what questions to ask to get the information they require, they don't ask end users to start debugging their application for them.

With regards to the other questions;

- I have removed the role form the user, it made no difference, the Campaign menu did not return.
- The campaign module is not disabled, as other users can access it ok.
- Yes, I know we have to logout and back in n again to see the changes in the security settings.

Now if you have any other sensible, end-user type, things you would like me to try, or you have any other sensible questions, please let me know.

Previous Previous
 
Next Next
ForumForumMainstream Foru...Mainstream Foru...HelpHelpCampaign Menu Options missing?Campaign Menu Options missing?


  
Copyright (c) 2006-2010 SplendidCRM Software, Inc. All Rights Reserved.   Terms Of Use  Privacy Statement
DotNetNuke® is copyright 2002-2010 by DotNetNuke Corporation