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ForumForumMainstream Foru...Mainstream Foru...HelpHelpCampaign Menu Options missing?Campaign Menu Options missing?
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 6/24/2010 3:41 AM
 

I ma using the latest build of SplendidCRM community edition. I created a new rol for my sales team, created some users, and put them in the sales team role. I then assigned them permissions to the Campaign and Target modules for Enabled, with the Owner options for List, Edit etc. But when they login in there are no Campaign or Taget options visible on the top menu.

If I login with my Admin account I see them under Marketing, they only see Contacts, Accounts and Leads. Is there another permission I must set somewhere else for them to see these options?

New Post
 6/24/2010 5:22 AM
 

It sounds like you are missing some access rights. Have you tried adding the permissions back until the menu items re-appear?

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 6/24/2010 7:50 AM
 

Below is a snapshot of the permissions assigned to this user, as you can see all the Campaign related ones appear to be selected.

Access
View
List
Edit
Delete
Import
Export
Accounts
Bug Tracker
Calls
CampaignLog
Campaigns
Campaign Trackers
Cases
Contacts
Dashboard
Documents
Email Marketing
Emails
Email Templates
Employees
RSS
My Portal
Leads
Meetings
Notes
Opportunities
Projects
Project Tasks
Target Lists
Targets
Tasks

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 6/24/2010 11:42 AM
 

These kinds of issues are extremely difficult to debug. Have you tried setting a breakpoint in Visual Studio to see what is happening? Can you send our support staff a backup of your database so that we can try and debug the issue?

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 6/24/2010 12:09 PM
 

I am not sure why I need to set a breakpoint in VS, I wouldn't know where to put a breakpoint on the basis I have never looked at the source code. This is a plain and simple Community installation, and the only data in the standard, freshly installed, database, are some contacts and the user accounts we were in the process of setting up when we noticed this problem.

My concern is, if I am getting "extremely diffcult to debug" problems on a fresh installation, with no modifications, then maybe this is not the CRM system I should be using for my company.

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