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 Re: automatic logout
 
support
2153 posts
1st
Joined
1/3/2006

Re: automatic logout
Posted: 12 Mar 08 1:36 PM Modified By support  on 3/12/2008 3:58:12 PM)

Check the AppPool as it contains a restart timer, but the default is usually a couple of days. 

Do you have any other third-party software running on the server?

jneumann
24 posts
Joined
3/10/2008

Re: automatic logout
Posted: 12 Mar 08 2:08 PM

Our version of Splendid is on a hosted server so i have no other software running on it, but i am sure there are many other customers with their own software on the same server.

support
2153 posts
1st
Joined
1/3/2006

Re: automatic logout
Posted: 12 Mar 08 3:58 PM
Then you need to contact your hosting provider and complain that the web service is being restarted every 5 minutes.
jneumann
24 posts
Joined
3/10/2008

Re: automatic logout
Posted: 13 Mar 08 10:13 AM
I'm on it.  Who doesn't love blaming someone else for their problems.  hehe.
support
2153 posts
1st
Joined
1/3/2006

Re: automatic logout
Posted: 13 Mar 08 11:19 AM
It is very different when you are paying a company for a service and you are not getting quality service.
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