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Business rules on cases

5/16/2012 9:52 PM

RAMBAUD Sébastien

Joined: 8/9/2006

Posts: 83

Business rules on cases

Hi,

I try to create a business rules in cases module similar as yours in the training area. The goal is to set value "New" when Status is empty :
Condition : this.GetDynamicControl("STATUS").Text == String.Empty
Then actions : this.GetDynamicControl("STATUS").Text = "New"

I set this business rules in the new event of cases.editview. It doesn't work.
Any help or advice will be appreciated
Regards,
Sébastien

5/16/2012 10:33 PM

Support

Joined: 1/3/2006

Posts: 3501

Re: Business rules on cases

I'm not sure what to tell you. I just followed your specification and I was able to initialize the Case Status to New for a new record. You can verify this on our demo site http://demo.splendidcrm.com.

I don't recall there being any bugs in this area, but the obvious recommendation is to have you upgrade to the latest version.

5/17/2012 12:59 AM

RAMBAUD Sébastien

Joined: 8/9/2006

Posts: 83

Re: Business rules on cases

I just reload the system in the admin area and It works. Each time I edit cases layout I must reload. I forget this time because it works fine with accounts module. Do I have to reload after layout edition ?
Thanks,
Sébastien

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Business rules on cases