I"m having a problem getting Inbound emails to appear when I click "Check Mail". I don't get any errors, so I assume (very dangerous I know), that I have the Inbound set up correctly.
'Leave Messages on Server', 'Import Only Since Last Check' are checkedPossible Actions is set to "Create Any"From Name and From Address are both completed
I've sent test emails to the user's email, closed Outlook on her computer, so it couldn't take the emails off the server before Splendid had a chance to get them.
When I click "Check Mail", the progress bar moves, but nothing else happens.
The user I'm testing is an Administrator and has Team Management set to enable and required.
After looking at a number of comments in other threads, it appears as though the inbound email should appear below the "InBox". Is that correct?
Thanks.
I'm not certain what I did.. but its working. Emails are appearing on the email list.
Next question... when I send an email using Outlook to another user on the system, my Contact record has a copy of the sent email. But the other user's email is not attached to his contact record. How do you get it to automatically associate to the contact record of the recipient?
For your next question, can you provide more details on what you did?
Actually I think this is a moot point for us because emails have been coming in, with all the spam you'll ever need. We're shutting off Inbound email.If there is a value with Inbound email that I'm missing, please let me know.
We'll adopt the practice of using the "Send to Splendid" function to associate emails with contacts. It's not automatic, but its a lot cleaner.
